![]() If a voucher was redeemed by mistake, we are unfortunately unable to "unredeem" this voucher. Once the payment is cleared, you should be able to redeem the voucher. If a voucher's status reads “pending”, it typically means that the payment hasn't gone through yet. If the payment method fails, it will trigger a line item in the customer list, however, a valid voucher was never actually issued.Īny voucher marked “rejected” is not valid and should not be redeemed.Īlways validate a voucher at the time of scheduling, and be sure to redeem each voucher at the time of use to ensure all customers have made valid purchases. If a voucher’s status reads “rejected”, it means that the customer attempted to purchase the deal-but the payment did not go through. If you are still experiencing issues, please contact us. You can access your other accounts by clicking on Change Account. ![]() ![]() ![]() This can happen if you have multiple accounts with Groupon (for example if you’ve been featured in different countries or have multiple businesses). If a voucher is returning a “Not Found” error, you may be in the wrong Merchant Center account. If you have problems redeeming a voucher please check the following options: ![]()
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